Most asked questions
What is Kasapp?
Kasapp is One App for Everything! It is more than a digital marketplace where credible sellers connect with their buyers. We are on a mission to give you the best buying experience ever! You can order from your favourite stores and get delivered to home, office or what ever is most convenient for you.
How does Kasapp work?
Kasapp delivers product from your favorite merchant to your doorstep. Just simply order from Kasapp App, our rider will pick the product from the merchant and deliver it to you.
How can I signup as a Customer on Kasapp?
Download the Kasapp App on your mobile. Open the app and click sign up. Enter your Mobile Number and set a password. Your Kasapp account has been successfully made. Let’s Kasapp!
How can I change my password on Kasapp as a Customer?
Go on to your profile setting and go to change password. You can change your password through here. In case you have forgotten your password click forgot password and follow instructions.
How can I change my profile information as a Customer?
Go on to your profile setting and click the information you want to edit.
What kind of products can I order from Kasapp?
Kasapp will offer products in more than 20 categories! Currently you can order in the categories of Beauty and Care, Grocery, Pharmacy, Fashion, Artisanal, Organic, Bakery, Electronics, Toys and Games, Home lifestyle, Pet Care and Art/Office Supplies.
How can I place an order on Kasapp?
Kasapp has a list of favorite credible merchants from whom you can order. Just simply click the merchant you want to order from, select the products, check out and simply order after confirming your shipping details!
Can I track my order?
Kasapp gives you live tracking of your order from the moment an order has been placed till it is delivered to you.
How can I pay for my order?
You can pay for your order through Kasapp Pay, Cash on delivery or Debit/Credit card.
How can I apply for return/refund/exchange for a product?
For return, refund and exchange please visit our link for more details Kasapp.world/privacy-policy
During Covid-19 is it safe to order? Is Kasapp taking any safety measures?
Yes, it’s safe to order during covid-19. There is no evidence indicating packages or their contents carry any risks. Our team is following standards and guidelines setup by World Health Organization and the local laws of your signup location for the safety of all our stakeholders.
Are there any hidden charges or taxes that I must pay as a Customer?
No. All products on Kasapp are delivered at no additional cost to you since the stated price at checkout includes all taxes. You are not expected to pay any additional charges.
For Merchants
How can I signup as a Merchant on Kasapp?
Currently our membership to Merchants is on an “invite-only” basis. The invite is solely at the discretion of the Kasapp team based on your credibility, brand value and performance. If you feel your brand must be part of Kasapp, send us your profile at sales@Kasapp.world for review and our team will get back to you.
How can I change my password on Kasapp as a Merchant?
Go on to your profile setting and go to change password. You can change your password through here. In case you have forgotten your password click forgot password and follow instructions.
How can I change my profile information as a Merchant?
Go on to your profile setting and click the information you want to edit.
What kind of products can I sell on Kasapp?
You can sell all kinds of products which are allowed by your local laws and regulations. Also, we have a list of products which we do not allow you to sell. For more details visit Kasapp.world/policy.
Are there any hidden charges or taxes that I must pay as a Merchant?
Kasapp does not charge any hidden charges or taxes. Merchant is liable to pay only the amount which has been agreed upon between Kasapp and the merchant in the master agreement.
For Kasapp Riders
How can I signup as Kasapp Man on Kasapp?
You can join our amazing fleet team by sending in your profile at reachkasapp@mail.com
How can I change my password on Kasapp as Kasapp man?
Go on to your profile setting and go to change password. You can change your password through here. In case you have forgotten your password click forgot password and follow instructions.
We really care about our customers. If you didn´t find the answer you were looking for, just reach out to our customer support. Send us an email at reachkasapp@gmail.com, we will try to reply to you in one working day.
If you are a merchant contact us at reachkasapp@gmail.com
If you are a driver contact us at reachkasapp@gmail.com
For marketing and cooperation inquiries send an email to reachkasapp@gmail.com
India 
Kasapp LLP
No.41/a 4th East Cross Road
Gandhi Nagar
Vellore-632006
reachkasapp@gmail.com
In order to buy the products you will need to login into the app using your phone number to become a user of Kasapp. While you place your order it is mandatory to provide your address details along with the name an d pin code and we assure that we will not dispense any of your personal information to third parties..
Financial informtaion
Need not to worry about any financial insecurity as we offer only cash on delivery as of now.
KASAPP’S CONTACT DETAILS
Phone No: +91 8838421139
Gmail: reachkasapp@gmail.com
Information from visitors and for participation
Visitors to our Website can choose to include their name and/or other information in order to learn more about our Products, Deals, or to participate in a Company-sponsored event or survey, among other items.
Is it possible to order for many
Yes, it is not the case that the person who login has to order only for his/her needs, you can order for your friends and family providing their essential details like address, name, contact number
Here is how we use your information
Your personal information may be used by the Company's valid commercial purposes in conjunction with the use of the Platform, such as your authentication, order receipt, fulfillment information, response to user queries and demands, transaction completion, customer support, submitting administrative details, and personalization of user experience with the Platform. We can use your mobile number to email you details and keep you updated about Products and Offers that you may be interested in from time to time. When you send us personal information about other individuals (for example, a name and address for a merchandise gift receiver), we use it to process the order and, in some situations, to connect with the intended recipient about the delivery's status.We depend on you to receive permission from the intended user to use their personal information for these particular purposes.
AHow do we protect your personal information
nly approved staff, associates, partners, and officers have access to personal details. Furthermore, our third-party service providers are kept to high privacy and confidentiality requirements. To protect the information from deletion, misuse, harm, or alteration, as well as unauthorized access or disclosure, we retain physical, electronic, and procedural safeguards.
Data backup
We will only keep your personal details on file to ensure that you can access the Platform without intervention. We do not keep your personal information for any longer than is necessary for the reasonable justification for which it was received.
Children’s privacy
Children are not encouraged to use our Platform, If we discover that a child has provided us with personal information, we will disable the information and terminate the user account.Children are not encouraged to use our Platform, If we discover that a child has provided us with personal information, we will disable the information and terminate the user account.
Grievances
Should you have any grievances about the processing of your personal information, you may contact:
Mr. Mohammed Ismail, CEO
Mr. K B Eshwar, CTO
4. Kasapp LLP
PurposesRegister Office:
No.41/a 4th East Cross Road
Gandhi nagar,
Vellore-632006
Email:
reachkasapp@gmail.com
All email messages sent to and from the
Company may be monitored with the objective
of ensuring compliance with internal policies
and to protect our business.
This document is an electronic record in terms
of Information Technology Act, 2000 and rules
there under as applicable and the amended provisions
pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record
is generated by a computer system and does not require any physical or
digital signatures.